Privacy Policy
Your privacy is our top priority. At DigiHealthWallet, we are committed to safeguarding your personal health data with state-of-the-art encryption and strict confidentiality standards. Rest assured, your information is securely stored and never shared without your consent.
Privacy Policy
At DigiHealthWallet, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our platform.
Effective Date: 23/12/2024
Callidora Technology Private Limited (“We,” “Our,” or “Callidora”), a company registered under the Companies Act, 2013, with its registered office at SCO 12, Industrial Area Phase 9, Mohali, 160062 owns and operates DigiHealthWallet, including its mobile and other device applications (“Platform”). At Callidora, we are committed to protecting the privacy and security of personal data uploaded and shared by users of DigiHealthWallet (“User,” “You,” or “Your”). This Privacy Policy outlines how we collect, use, store, and protect your personal information and describes your rights regarding our use of your data.
By using DigiHealthWallet, you agree to the terms of this Privacy Policy. If you do not agree, you are free to discontinue the use of our Platform. Your continued use of DigiHealthWallet constitutes your explicit consent to this policy.
Consent
By visiting, registering, or using DigiHealthWallet, you consent to:
- The collection, use, storage, and processing of your personal information as outlined in this Privacy Policy.
- The use of Google APIs for accessing and syncing your health records, adhering to the Google API Services User Data Policy, including Limited Use requirements.
If you do not wish to provide consent, you may choose not to use the Platform.
Collection of Personal Information
We collect two types of information:
a. Personal Information
Information that identifies you, either directly or indirectly, including:
- Name, email address, phone number, and address.
- Uploaded medical records (e.g., prescriptions, lab results, test reports).
- Medical history and health data.
- Payment information (if applicable for certain features or services).
b. Non-Personal Information
Automatically collected information that does not identify you, such as:
- Device and browser type.
- Usage statistics (e.g., pages visited, time spent on the app).
- Technical logs for troubleshooting purposes.
Use of Personal Information
Your data is collected and used for the following purposes:
- Providing Services: Uploading, organizing, and syncing health records using Google APIs and securely storing them in the MongoDB database.
- User Access: Allowing you to access and share your medical records with authorized healthcare providers.
- Health Insights: Enabling features like health analytics, document categorization, and appointment reminders.
- Security: Protecting your account through multi-factor authentication and ensuring data integrity with advanced encryption.
- Improvement: Analyzing user activity to enhance the Platform’s functionality and user experience.
- Legal Compliance: Complying with applicable laws, government requests, or judicial orders.
Data Storage and Security
We take your privacy seriously and implement advanced security measures:
- Data Encryption: All health records are encrypted end-to-end during transmission and at rest.
- Google Cloud Infrastructure: Your data is securely stored on Google Cloud and MongoDB, leveraging industry-leading security, compliance, and reliability standards.
- Access Control: Only you and authorized parties (based on your explicit permissions) can access your health records.
Sharing of Information
We do not sell, rent, or share your personal data with third parties except under the following circumstances:
- With Your Consent: When you explicitly authorize sharing (e.g., with healthcare providers).
- Service Providers: With trusted partners and service providers who help operate our Platform (e.g., cloud storage providers).
- Legal Obligations: When required by law or to protect public health, safety, or the rights of others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets.
Permissions We Require
To provide a seamless experience, DigiHealthWallet requests the following permissions:
- Google API Access: To extract text and store health records from multiple sources securely
- Google Gemini API Access:To read and analyze extracted text from uploaded health records
- Camera & Media Access: For uploading medical records and updating profile pictures.
- File Access: To store and retrieve documents on your device.
- Location Data: Used only for relevant health services like finding nearby vaccination slots. Location data is not stored.
Cookies and Tracking Technologies
We use cookies to:
- Improve app performance and usability.
- Personalize your experience by remembering preferences.
You can manage cookie preferences in your browser settings. Note that disabling cookies may affect certain features of the Platform.
User Rights
You have the right to:
- Access Your Data: View or download your personal data stored on DigiHealthWallet.
- Update or Correct Data: Modify your personal information to ensure accuracy.
- Delete Data: Request the deletion of your account and associated data.
- Withdraw Consent: Revoke permissions for data collection and usage.
To exercise these rights, contact us at info@callidoratechnology.com
Retention of Data
We retain your personal data for as long as your account is active. If you delete your account, we will permanently delete your data, except as required by law.
Security Practices
We employ technical and organizational measures to protect your data, including:
- SSL Encryption: All data transmission is encrypted using SSL/TLS protocols.
- Multi-Factor Authentication: To prevent unauthorized access to your account.
- Regular Security Audits: Continuous testing and monitoring to identify vulnerabilities.
Updates to This Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. We will notify you of significant updates through the app or via email.
Grievance Redressal
If you have questions, concerns, or complaints regarding this Privacy Policy, contact our Grievance Officer:
Email Address: info@callidoratechnology.com
Phone Number: +91 9915521444
By using DigiHealthWallet, you agree to this Privacy Policy and our commitment to safeguarding your health data. Your privacy is our priority, and we’re here to answer any questions you may have.